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Have a practice or brand in mind? Need help with patient growth, SEO, or paid
media? Let’s discuss how we can help you reach more patients
Frequently Asked Questions
A member of our strategy team reviews every inquiry personally — no bots, no auto-generated proposals. We start by looking at your website, your Google Business Profile, and how you currently show up in search for your specialty and city. That context lets us come to the first call with real observations about your practice instead of a generic pitch deck. You will hear from us by phone or email, not both at once, and we will confirm which channel you prefer the moment we reach out.
Inquiries submitted Monday through Friday, 9 AM–6 PM ET, receive a response within one business day — most same-day. Messages sent over the weekend or after hours are answered the following business morning. If your practice has an urgent issue, such as a paused ad account or a website outage, mention it in the message field and flag it as urgent; we triage those ahead of standard inquiries.
Your first conversation is with a strategist who scopes healthcare and wellness accounts — not a generalist sales rep reading from a script. If we move forward, that same strategist stays involved as your point of contact through onboarding, alongside the specialist(s) — SEO, paid media, web development, CRM — who will actually execute the work. You will always know who is responsible for what on your account.
Nothing formal is required to get started, but the more we know upfront, the more useful the first call is. It helps to have: your current website URL, access to (or admin status on) your Google Business Profile if you have one, a rough sense of your monthly marketing budget, and one or two specific goals — more new-patient calls, better local rankings, fewer no-shows, and so on. If you are switching from another agency, having a copy of your current reporting on hand speeds up the audit.
Our core focus is US-based healthcare and wellness brands — medical and dental practices, med spas, telehealth and peptide brands, and multi-location groups — since our compliance knowledge (HIPAA, state advertising rules for healthcare, Google's healthcare ad policies) is built around the US regulatory environment. If you operate internationally alongside a US presence, tell us in the message field and we will let you know honestly whether we are the right fit.
Engagement length depends on the service. Website and web app builds are project-based with a fixed scope and timeline. Ongoing services — SEO, paid media, reputation management, CRM and automation — are structured as month-to-month retainers after an initial 90-day ramp period, which is roughly how long it takes for SEO and reputation work to start showing measurable movement. We will walk through pricing and terms for your specific service on the first call, before you commit to anything.
That's the most common starting point, not the exception. You don't need to diagnose your own marketing problem before reaching out — describe what's not working (fewer new patients than you'd like, an outdated website, no time to manage reviews, whatever it is) and we'll map it to the right service, or combination of services, during the discovery call. It's also completely fine to select "Practice Website & WebApp Development" as a placeholder in the form below if none of the options feel like a perfect fit — we'll sort out the right scope together.
Yes. The form routes your inquiry to the right person automatically and is the fastest way to get a response, but you're welcome to email ask@neurotive.io or message us on WhatsApp at +1 (409) 302 2805 directly if you'd rather. Either way, the response-time expectations above still apply.