Privacy Policy

Information We Collect

We collect information you provide directly to us and a limited amount of information collected automatically when you visit the site.

• Contact and inquiry information: name, email address, phone number, company or practice name, the service you are interested in, and any message you submit through our contact or service inquiry forms.
• Newsletter subscriptions: the email address you provide to subscribe to updates.
• Automatically collected information: pages visited, general location (city/region level), device and browser type, and referring site, collected via Google Analytics.

What We Do Not Collect

This website's forms are for business inquiries only. Please do not submit Social Security numbers, insurance information, medical history, or any other protected health information (PHI) through the forms on this site. See our HIPAA Compliance page for how we handle PHI in the client work we deliver.

How We Use Your Information

We use the information described above to:

• Respond to your inquiry and follow up about our services
• Send the newsletter or marketing updates you opted into, and let you unsubscribe at any time
• Understand how visitors use our site so we can improve it
• Maintain records of client and prospect communications

How We Store and Protect Your Information

Information submitted through our forms is stored in Google Firebase (Cloud Firestore), a cloud database with encryption in transit and at rest and access controls limiting who on our team can view it. We do not sell, rent, or trade your personal information to third parties.

Third-Party Services We Use

We rely on a small number of third-party services to operate this site and our business:

• Google Firebase / Google Cloud — stores form submissions
• Google Analytics — site usage analytics
• Twilio — SMS communications with prospects and clients who opt in

Cookies and Similar Technologies

This site uses cookies set by Google Analytics to understand aggregate site usage. You can block or delete cookies through your browser settings; doing so will not affect your ability to browse the site or submit an inquiry.

Your Choices

You can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in those emails or by contacting us directly. We will respond to verified requests within a reasonable time.

Children's Privacy

This website is intended for business use by adults and is not directed at children under 13. We do not knowingly collect personal information from children.

Data Retention

We retain inquiry and lead information for as long as reasonably necessary to respond to your inquiry, maintain our business records, and comply with legal obligations, after which it is deleted or anonymized.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected here.

Contact Us

Questions about this policy or your information? Email ask@neurotive.io or call +1 (409) 302 2805. Our mailing address is 3407 Glenview Ave, Austin, TX 78703, United States.